Identity Theft Resolution

If you're a victim, you need assistance

ID Theft can happen to anyone.

ID Theft Resolution Services can help you through the resolution process until your problem is fully resolved and your peace of mind is restored.

Identity theft is America’s fastest growing crime and despite your best efforts to protect your personal information, there is no perfect defense. 

That is why Atlantic Union Bank automatically provides an Identity Theft Resolution Service FREE of charge to all qualifying personal checking customers*.  

How CyberScout® can help

One of the nation's premier provider of identity theft protection and resolution services, these services give you unlimited access to a highly experienced fraud specialist who will guide you through the resolution process from start to finish, so you can move on with your life. 

  • Immediate help with resolving identity theft and an experienced fraud specialist will assist you throughout the resolution process.    

  • Preparation of all documents and phone calls needed to resolve your identity theft, including placing fraud alerts.

  • Direct assistance with filing a police report, creating a fraud victim affidavit, plus a comprehensive case file to assist law enforcement and claims handling.

Please keep in mind that losses or expenses incurred in reporting or resolving the effects of identity theft are not covered by Identity Theft Resolution Assistance or Identity Theft Protection Services and are offered through CyberScout® at a monthly cost.

Information about identity theft and protection can be found at the CyberScout® Resource Center.

Expert help is only a phone call away

If you suspect your identity has been compromised or have any identity-related concerns, fraud experts are ready to assist you. Call Customer Care at 800-990-4828 to get started.

Find Your Checking Account

Let us help you find the checking account that has the features and benefits that work for you.


CyberScout® is a service provided by CyberScout, LLC ("CyberScout").

*Free ID Theft Resolution Services are available to Free Checking customers with a monthly direct deposit of $500 or greater, or any other Atlantic Union Bank personal checking account.